Register your Key Number here Activates your free Lifetime Warranty Register Warranty

Posts Tagged ‘mailbox lock’

How to Order Replacement Keys

We often receive phone calls and e-mails from customers who want to know if they can order additional keys. The simple answer is yes, you can! And, we make it convenient to do right here on our website. Just navigate to Mailbox Accessories and choose Replacement Flat Key or round key and follow the easy…

Read More

VP Corner: Use Tri-Flow, Not WD-40, for sticky locks

We frequently have customers ask us what product to use to lubricate their Mail Boss locks. Well the answer is Tri-Flow, not WD-40! The military developed WD-40 in the 1950s to be used as a water displacing substance in order to keep mechanical parts from rusting. It is a petroleum based product. As time went…

Read More

New Mailbox Accessory! Hasp Lock

Hasp Lock We’ve gotten quite a few requests from people wanting to switch out our 12-disc wafer locks for a simple turn handle knob for securing their mailboxes. Well, we listened to your feedback and we’re happy to announce that we officially have a NEW lock option for you! Introducing the Mail Boss Hasp Lock! Hasp…

Read More

Mail Boss Testimonial – Oklahoma City, OK

Great product, great customer service! Our new Townhouse mailbox is awesome! We love it. I am glad there are 300-500 unique lock combinations. That makes me feel better because I was wondering if the locks were all the same. Thanks for making a great product and for having great customer service, too. Best regards, Rod…

Read More

Mail Boss Testimonial – Oklahoma City, OK

MailBoss mailboxes features 500+ unique lock-key combinations Recently, we received this e-mail from a Mail Boss customer: Thank you! I appreciate your prompt service. I like my new Townhouse mailbox. Can you tell me how many unique combinations of keys there are for this model? Our response: Originally there were 300 unique locks for the…

Read More

Mail Boss Upgrades Locks

After extensive product research and consumer feedback, we have determined that from hereon, all Mail Boss mailboxes manufactured will incorporate a new 12-Wafer Disc Lock. Why the change? More Secure. Thousands more potential combinations. More difficult to pick. Hardened steel layers – more difficult to drill out.

Read More

Thanks for Easy Lock Replacement

We just received a nice thank-you email from another happy Mail Boss customer. Sheldon’s lock failed and we replaced it for him: Just a belated note to express my sincere thanks sending me a replacement lock for my MailBoss mail box. The customer representative I spoke to was extremely help, courteous, and efficient – I…

Read More

Customer Thanks for Lock Replacement Service

We recently sent out a free lock replacement to a Mail Boss customer whose lock failed. She responded in kind with this lovely thank you note: Hello friends at Epoch Design, I thank you so very much for the lock. I installed it. […] I am happy it finally is lockable. I appreciate it and…

Read More

Happy Customer Says Thanks for Customer Service

“You have our highest recommendation” When Charlie needed his Mail Boss replaced, he was pleasantly surprised at the customer service he received from our company. He was so kind as to send us this note expressing his gratitude: “Just to let you know, I received my order today, April 8 (the replacement lock and 3…

Read More