John and Mike,
We wanted to thank you both for all of your help and concern with the security mailbox we purchased from Mail Boss. Your company has the best customer service we have experienced in many years.
After a thief stole a package from our porch which contained a second security mailbox from MailBoss, Mail Boss said they would immediately send out another one and call Fed Ex to file a claim. It was not enough for this thief to steal the mailbox before it could be put up. Two days later on Christmas Day, he came back and tried to break into our first Mailboss. The thief thought the keys he found with the stolen mailbox would allow him to open our first Mailboss and begin to steal our mail as he pleased.
The thief did not get into our mailbox: the Mailboss locked into a position and the thief gave up. After discovering we could not open our mailbox and observing the lock had been tampered with, we again called your company. A special key was made and sent to us so we could open our mailbox. Your company also sent another mailboss locks to replace the one the thief tampered with.
Our neighbors have asked about our mailbox from Mailboss. We have told them your customer service is outstanding and the lock outlasted the thief’s patience.
Karen and Dennis R.