Customer Service
New flag | So much better!
What a difference a shiny new flag makes! Here is Pat & Randy’s mailbox Before: And After: They say: [quote style=”boxed”]Our flag looks every so much better with its new, unfaded flag! Thank you![/quote] Just a reminder, if you have one of our old flags and it has faded, just let us know and we…
Read MoreFree Replacement Flags Available
If you own a Mail Boss locking security mailbox and you have noticed that your flag is starting to fade, we can help! We have upgraded our flags to a new UV-resistant material, and we are happy to provide customers with replacement flags free of charge! Just let us know, and we’ll take care of…
Read MoreTestimonial from Dave in Half Moon Bay
Here’s an email we received from a happy customer with not one, but two Mail Boss mailboxes in Half Moon Bay, California. Dave, take it away: We have not spoken directly, but you were in contact with my General Contractor Kevin last week and Monday this week. Today all is good with our new Mail…
Read MoreTestimonial from Barbara in Amory, MS
We recently received an kind email from Barbara in Amory Mississippi that we’d like to share: Thank you so much for all your help is getting our lock fixed. The new lock arrived about an hour ago & we have it installed now. We were afraid it would not arrive in time for our schedule…
Read More“Fast and Friendly Customer Service”
At Mail Boss we really do pride ourselves on offering the best possible customer service, so we really appreciate when we get emails like this one from Kathy: “Just wanted to let you know that I have one of your mail boxes and love it, also needed some more keys. Contacted you for service, and…
Read MoreThanks for Easy Lock Replacement
We just received a nice thank-you email from another happy Mail Boss customer. Sheldon’s lock failed and we replaced it for him: Just a belated note to express my sincere thanks sending me a replacement lock for my MailBoss mail box. The customer representative I spoke to was extremely help, courteous, and efficient – I…
Read MoreMelissa endorses Mail Boss Customer Service after installation ‘snafu’
Melissa’s Mail Boss Story Melissa recently purchased a Mail Boss online from an internet reseller of locking mailboxes. Unfortunately, when she received her Mail Boss, one of the machine screws used to secure the Fast Trak Mounting Plate to the Mail Boss was stripped. Consequently, when Melissa tried to remove the screw (the first step…
Read MoreNote of Thanks for Mail Boss Customer Service
Thank you for the replacement – I truly appreciate your excellent customer service on the issue I had with this box.
Read MoreCustomer Thanks for Lock Replacement Service
We recently sent out a free lock replacement to a Mail Boss customer whose lock failed. She responded in kind with this lovely thank you note: Hello friends at Epoch Design, I thank you so very much for the lock. I installed it. […] I am happy it finally is lockable. I appreciate it and…
Read MoreTestimonial: “Great Customer Service”
We want to take a minute to share this glowing recommendation from Ray Marshall, who recently ordered a new lock and key set from us. He writes: “I bought a Mail Boss mailbox on Amazon a year ago and installed it at a lease house. Unfortunately the tenant lost the key. I contacted Mail Boss…
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