Testimonial: “Great Customer Service”
We want to take a minute to share this glowing recommendation from Ray Marshall, who recently ordered a new lock and key set from us. He writes:
“I bought a Mail Boss mailbox on Amazon a year ago and installed it at a lease house. Unfortunately the tenant lost the key. I contacted Mail Boss (Epoch Design) to determine the correct replacement lock and key, which was promptly sent. Unfortunately, the replacement lock and key Mail Boss sent was lost in the mail. I just contacted Mail Boss and they cheerfully agreed to send another lock and key. This is great customer service. I unreservedly recommend Mail Boss. I am also very pleased with the mail box itself. It is very sturdy and attractive.”
Aww, shucks… thanks Ray! We do like making our customers happy.
If you have a testimonial to share with us, please contact us at info@mailboss.com.
I bought a Mail Boss mailbox on Amazon a year ago and installed it at a lease house. Unfortunately the tenant lost the key. I contacted Jenny at Mail Boss Epoch to determine the correct replacement lock and key which was promptly sent. Unfortunately the replacement lock and key Mail Boss sent got lost in the mail. I just contacted Mail Boss and they cheerfully agreed to send another lock and key. This is great customer service. I unreservedly recommend Mail Boss. I am also very pleased with the mail box itself. It is very sturdy and attractive. Ray Marshall
While on vacation my mail boss lock was attacked and a key could not be inserted. Something was broke off inside. I am drilling the lock out. I have spent about 5 hours out in the cold so far.
How do I go about ordering a new lock? It is a very sturdy lock. It has been tough on my drill bits.
You can order a replacement lock and key set on our website here: https://www.mailboss.com/shop/mailbox-accessories/12-disc-wafer-lock-and-key/