We had the opportunity to work with the SRPOA Homeowners Association in Sacramento, upgrading their mailboxes to combat mail theft. Patricia Brennen orchestrated the group buy for her neighbors, and sent us this feedback and photos. What a Company! What Quality Service! What a Great Product I had the pleasure of putting together an HOA […]
We want to take a minute to share this glowing recommendation from Ray Marshall, who recently ordered a new lock and key set from us. He writes: “I bought a Mail Boss mailbox on Amazon a year ago and installed it at a lease house. Unfortunately the tenant lost the key. I contacted Mail Boss […]
“You have our highest recommendation” When Charlie needed his Mail Boss replaced, he was pleasantly surprised at the customer service he received from our company. He was so kind as to send us this note expressing his gratitude: “Just to let you know, I received my order today, April 8 (the replacement lock and 3 […]
Mail Manager Testimonial from Gregg in Ripon. Thieves attempted to burglarize his Mail Manager locking mailbox but were unsuccessful in stealing his mail.
Ken in Connecticut recently had a problem with corrosion on his Mail Boss mailbox. We determined that the finish was defective, and although finishes are “officially” outside of warranty, we always take care of our customers! We sent him a replacement mailbox and he sent us this feedback: Just wanted to let you know how […]
We recently sent out a free lock replacement to a Mail Boss customer whose lock failed. She responded in kind with this lovely thank you note: Hello friends at Epoch Design, I thank you so very much for the lock. I installed it. […] I am happy it finally is lockable. I appreciate it and […]
Thank you for the replacement – I truly appreciate your excellent customer service on the issue I had with this box.
Melissa’s Mail Boss Story Melissa recently purchased a Mail Boss online from an internet reseller of locking mailboxes. Unfortunately, when she received her Mail Boss, one of the machine screws used to secure the Fast Trak Mounting Plate to the Mail Boss was stripped. Consequently, when Melissa tried to remove the screw (the first step […]
We just received a nice thank-you email from another happy Mail Boss customer. Sheldon’s lock failed and we replaced it for him: Just a belated note to express my sincere thanks sending me a replacement lock for my MailBoss mail box. The customer representative I spoke to was extremely help, courteous, and efficient – I […]
At Mail Boss we really do pride ourselves on offering the best possible customer service, so we really appreciate when we get emails like this one from Kathy: “Just wanted to let you know that I have one of your mail boxes and love it, also needed some more keys. Contacted you for service, and […]