We recently sent out a free lock replacement to a Mail Boss customer whose lock failed. She responded in kind with this lovely thank you note:
Hello friends at Epoch Design,
I thank you so very much for the lock. I installed it. […] I am happy it finally is lockable. I appreciate it and will save the special $2 and $0.20 stampes – I have never seen them.
Thanks again for your prompt service.
If you ever have problems with your lock, please read this and then give us a call!