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FAQs

How to Order Replacement Keys

Post Time-Date 10-23-2013 | Author by MailBoss | Category Category Consumer Information, FAQs | No Comments »

We often receive phone calls and e-mails from customers who want to know if they can order additional keys. The simple answer is yes, you can! And, we make it convenient to do right here on our website.

Just navigate …


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VP Corner: Cleaning Tips for your Mailbox

Post Time-Date 05-02-2013 | Author by John | Category Category Consumer Information, FAQs | 2 Comments »

Recently, several customers have asked us how to clean your mailbox. Well, I’m here to tell you.. it’s really simple! A little wash and a little wax will go a long way in keeping your Mail Boss looking dapper for …


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VP Corner: Use Tri-Flow, Not WD-40, for sticky locks

Post Time-Date 03-09-2012 | Author by John | Category Category Consumer Information, FAQs | No Comments »

We frequently have customers ask us what product to use to lubricate their Mail Boss locks. Well the answer is Tri-Flow, not WD-40!

The military developed WD-40 in the 1950s to be used as a water displacing substance in …


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New Offical Lock Replacement Policy

Post Time-Date 10-20-2010 | Author by MailBoss | Category Category Customer Service, FAQs, Mail Boss Features, News & Events | 3 Comments »

At Epoch Design, we strive to achieve 100% customer satisfaction. If you have reached out to us regarding an issue with your Mail Boss locking security mailbox, you have likely experienced our excellent customer service and know that, even …


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A Question on MailBoss Lock Picking

Post Time-Date 10-20-2009 | Author by MailBoss | Category Category FAQs, Mail Boss Features, Security Products | 7 Comments »
A few days ago, we received an e-mail from someone who was interested in buying the Mail Boss locking mailbox. He liked everything he saw, except he had concerns about the lock that we use. We would like to share his question and our response here in case anyone out there has similar concerns. [...] Michael asks a very important question, and we're glad he did. We want everyone to know that the old "BIC Pen" trick will not work on the Mail Boss locking mailbox. Here's what our Vice President John DeRaspe had to say to Michael.

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Mail Boss Package Master: How It Works

Post Time-Date 09-11-2009 | Author by MailBoss | Category Category FAQs, Mail Boss Features, Mail Boss Videos, Product: Package Master | No Comments »

Many people have asked us how we have a commercial locking mailbox that can accept packages, but doesn’t allow you to reach your arm in to steal mail and parcels. Well it’s not easy to explain, so we thought it’d …


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How Do Thieves Steal Your Identity?

Post Time-Date 12-11-2008 | Author by Chris | Category Category Consumer Information, FAQs, Guest Posts | 3 Comments »

Identity theft has been around for centuries, but only the methods have changed today. Mail theft, forged identification numbers and database breaches have replaced clever disguises and elaborate forgeries. This crime has exploded in recent years simply because it is …


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How Do Identity Thieves Steal Information?

Post Time-Date 12-05-2008 | Author by MailBoss | Category Category Consumer Information, FAQs | 2 Comments »

2008 Identity Fraud Survey Report Provides Answers

In yesterday’s post, we provided the answer to the question “How Does Identity Theft Happen?” according to Javelin Strategy & Research. The leading provider of nationally representative quantitative research on financial …


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How Does Identity Theft Happen?

Post Time-Date 12-04-2008 | Author by MailBoss | Category Category Consumer Information, FAQs | 1 Comment »

2008 Identity Fraud Survey Report Provides Answers

Javelin Strategy & Research, the leading provider of nationally representative quantitative research focused exclusively on financial services topics, recently released the “2008 Identity Fraud Survey Report—Consumer Version: How Consumers Can Protect Themselves.” …


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Victim of Identity Theft?

Post Time-Date 11-04-2008 | Author by MailBoss | Category Category Consumer Information, FAQs | No Comments »

You can change your Social Security Number as a last resort

The Consumerist, an online resource for smart consumers and self-proclaimed “blog biased towards the consumer”, recently responded to one concerned American’s question, “Can I change my Social Security …


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No, Your Mail Carrier Won’t Need a Key!

Post Time-Date 09-17-2008 | Author by Jenny | Category Category Consumer Information, FAQs, Mail Boss Features | 1 Comment »

I was just looking at our Mail Boss locking security mailbox video on YouTube. I was thrilled to see that at the time of this posting we have over 30,000 views! Perusing the comment thread, I can see that …


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A Theft Proof Mailbox?

Post Time-Date 05-04-2008 | Author by David | Category Category FAQs, Mail Boss Features, Other Locking Mailboxes | 8 Comments »
MailBoss "Postbox Maximus" virtually theft proof

Sometimes people ask us if the MailBoss is 100% theft proof. While no mailbox is 100% theft proof, the Mail Boss, hailed “Postbox Maximus” by Popular Mechanics, is a cut above the rest. When we set about to design a security locking mailbox, we purchased numerous competitors’ locking mailboxes and subjected them to potential real world scenarios of vandalism and attempted theft entries...

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Why Steel?

Post Time-Date 05-03-2008 | Author by John | Category Category FAQs, Mail Boss Features, Security Products | 1 Comment »
Steel Mailboxes Offer Superior Quality and Security The best material to use in a true security locking mailboxes is heavy-duty galvanized powder-coated steel. When you really think about it, this is no surprise. When is the last time you saw an aluminum or plastic bank vault? Have you ever heard a manufacturer of safes or locks taut the security virtues of aluminum or plastic? Of course not. Many so called “security locking mailboxes” are made of thin (18-22 gauge) metal, aluminum, and even plastic...

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Choosing a Mounting Post

Post Time-Date | Author by John | Category Category FAQs, Mail Boss Features, Mail Boss Installation | 2 Comments »
Which Mounting Post is Right for my Mail Boss? When contemplating this question, there are two USPS installation requirements for curbside delivery mailboxes that must be considered: 1. The base of the incoming mail slot (where the mail person actually inserts your mail into your mail box) must be 41” to 45” vertically above the road surface on which the mail delivery vehicle stops to deliver your mail. 2. The front of the mailbox must be located 6” to 8” back from the edge of the road surface.

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