Archive / Customer Service

RSS feed for this section

Customer Thanks for Lock Replacement Service

We recently sent out a free lock replacement to a Mail Boss customer whose lock failed. She responded in kind with this lovely thank you note: Hello friends at Epoch Design, I thank you so very much for the lock. I installed it. […] I am happy it finally is lockable. I appreciate it and […]

Melissa endorses Mail Boss Customer Service after installation ‘snafu’

Melissa’s Mail Boss Story Melissa recently purchased a Mail Boss online from an internet reseller of locking mailboxes. Unfortunately, when she received her Mail Boss, one of the machine screws used to secure the Fast Trak Mounting Plate to the Mail Boss was stripped. Consequently, when Melissa tried to remove the screw (the first step […]

Thanks for Easy Lock Replacement

We just received a nice thank-you email from another happy Mail Boss customer. Sheldon’s lock failed and we replaced it for him: Just a belated note to express my sincere thanks sending me a replacement lock for my MailBoss mail box. The customer representative I spoke to was extremely help, courteous, and efficient – I […]