“You have our highest recommendation” When Charlie needed his Mail Boss replaced, he was pleasantly surprised at the customer service he received from our company. He was so kind as to send us this note expressing his gratitude: “Just to let you know, I received my order today, April 8 (the replacement lock and 3 […]
Mail Manager Testimonial from Gregg in Ripon. Thieves attempted to burglarize his Mail Manager locking mailbox but were unsuccessful in stealing his mail.
Ken in Connecticut recently had a problem with corrosion on his Mail Boss mailbox. We determined that the finish was defective, and although finishes are “officially” outside of warranty, we always take care of our customers! We sent him a replacement mailbox and he sent us this feedback: Just wanted to let you know how […]
We recently sent out a free lock replacement to a Mail Boss customer whose lock failed. She responded in kind with this lovely thank you note: Hello friends at Epoch Design, I thank you so very much for the lock. I installed it. […] I am happy it finally is lockable. I appreciate it and […]
Thank you for the replacement – I truly appreciate your excellent customer service on the issue I had with this box.
Melissa’s Mail Boss Story Melissa recently purchased a Mail Boss online from an internet reseller of locking mailboxes. Unfortunately, when she received her Mail Boss, one of the machine screws used to secure the Fast Trak Mounting Plate to the Mail Boss was stripped. Consequently, when Melissa tried to remove the screw (the first step […]
We just received a nice thank-you email from another happy Mail Boss customer. Sheldon’s lock failed and we replaced it for him: Just a belated note to express my sincere thanks sending me a replacement lock for my MailBoss mail box. The customer representative I spoke to was extremely help, courteous, and efficient – I […]
At Mail Boss we really do pride ourselves on offering the best possible customer service, so we really appreciate when we get emails like this one from Kathy: “Just wanted to let you know that I have one of your mail boxes and love it, also needed some more keys. Contacted you for service, and […]
We recently received an kind email from Barbara in Amory Mississippi that we’d like to share: Thank you so much for all your help is getting our lock fixed. The new lock arrived about an hour ago & we have it installed now. We were afraid it would not arrive in time for our schedule […]
Here’s an email we received from a happy customer with not one, but two Mail Boss mailboxes in Half Moon Bay, California. Dave, take it away: We have not spoken directly, but you were in contact with my General Contractor Kevin last week and Monday this week. Today all is good with our new Mail […]