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Mail Manager Testimonial: Lock Withstands Vandalism

Post Time-Date 05-14-2014 | Author by MailBoss | Category Category Customer Feedback, Customer Service, Mailbox Vandalism, Product: Mail Manager | No Comments »

Gregg in Ripon, CA called us this week explaining that the lock of his Mail Manager locking mailbox was damaged in an attempted burglary. The lock was no longer functioning properly so he had to drill it out and required …

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Testimonial: “Great Service”

Post Time-Date 04-16-2014 | Author by MailBoss | Category Category Customer Feedback, Customer Service | No Comments »

Ken in Connecticut recently had a problem with corrosion on his Mail Boss mailbox. We determined that the finish was defective, and although finishes are “officially” outside of warranty, we always take care of our customers! We sent him a …

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Customer Thanks for Lock Replacement Service

Post Time-Date 05-05-2013 | Author by MailBoss | Category Category Customer Feedback, Customer Service | No Comments »

We recently sent out a free lock replacement to a Mail Boss customer whose lock failed. She responded in kind with this lovely thank you note:

Hello friends at Epoch Design,

I thank you so very much for the lock.

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Note of Thanks for Mail Boss Customer Service

Post Time-Date 05-03-2013 | Author by MailBoss | Category Category Customer Feedback, Customer Service | No Comments »

A customer had a little snafu when installing her mailbox, so we offered to send her a replacement in exchange for her ‘troublesome’ mailbox. When her Mail Boss arrived today, we found this note of thanks inside:

Thank you for

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Melissa endorses Mail Boss Customer Service after installation ‘snafu’

Post Time-Date 04-04-2013 | Author by MailBoss | Category Category Customer Feedback, Customer Service, Mail Boss Installation | No Comments »

Melissa’s Mail Boss Story

Melissa recently purchased a Mail Boss online from an internet reseller of locking mailboxes. Unfortunately, when she received her Mail Boss, one of the machine screws used to secure the Fast Trak Mounting Plate to the …

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Thanks for Easy Lock Replacement

Post Time-Date 02-02-2013 | Author by MailBoss | Category Category Customer Feedback, Customer Service | No Comments »

We just received a nice thank-you email from another happy Mail Boss customer. Sheldon’s lock failed and we replaced it for him:

Just a belated note to express my sincere thanks sending me a replacement lock for my MailBoss mail

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“Fast and Friendly Customer Service”

Post Time-Date 01-03-2013 | Author by MailBoss | Category Category Customer Feedback, Customer Service | No Comments »

At Mail Boss we really do pride ourselves on offering the best possible customer service, so we really appreciate when we get emails like this one from Kathy:

“Just wanted to let you know that I have one of your

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Testimonial from Barbara in Amory, MS

Post Time-Date 12-12-2012 | Author by sara | Category Category Customer Feedback, Customer Service | No Comments »

We recently received an kind email from Barbara in Amory Mississippi that we’d like to share:

Thank you so much for all your help is getting our lock fixed.  The new lock arrived about an hour ago & we have

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Testimonial from Dave in Half Moon Bay

Post Time-Date 04-11-2012 | Author by MailBoss | Category Category Customer Feedback, Customer Service | No Comments »

Here’s an email we received from a happy customer with not one, but two Mail Boss mailboxes in Half Moon Bay, California.

Dave, take it away:

We have not spoken directly, but you were in contact with my General Contractor

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Free Replacement Flags Available

Post Time-Date 07-21-2011 | Author by MailBoss | Category Category Customer Service, Mail Boss Features | 3 Comments »

If you own a Mail Boss locking security mailbox and you have notice that your flag is starting to fade, we can help!

We have upgraded our flags to a new UV-resistant material, and we are happy to provide …

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New Offical Lock Replacement Policy

Post Time-Date 10-20-2010 | Author by MailBoss | Category Category Customer Service, FAQs, Mail Boss Features, News & Events | 3 Comments »

At Epoch Design, we strive to achieve 100% customer satisfaction. If you have reached out to us regarding an issue with your Mail Boss locking security mailbox, you have likely experienced our excellent customer service and know that, even …

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